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Support & Help

We're here for you – find the right solution quickly

Manual & Documentation

All settings, features and tips for FreeTheme – explained step by step.

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Create Ticket

Direct support via the official Shopware ticket system. Response time: 24h.

Shopware Documentation

General questions about Shopware? The official documentation helps with basic topics.

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Frequently Asked Questions (FAQ)

The most important questions and answers about FreeTheme at a glance.

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24/7 Support Chat with Tobi

Our AI agent answers your questions instantly – with complete FreeTheme knowledge

Online

Remove Footer Notice

FreeTheme is 100% free – the small footer notice enables us to develop the theme long-term. For special use cases, you can request a review to see if the notice can be removed in your situation.

To Branding Removal

For Agencies & Partners

Do you regularly use FreeTheme for client projects? We offer white-label packages as a foundation for your client projects, priority support with faster response times and individual conditions for collaboration.

Request Agency Package

Frequently Asked Questions The most important questions about FreeTheme at a glance

Installing FreeTheme is super easy and takes less than 2 minutes – even without technical knowledge. You have two options:

Option 1: Direct installation via Shopware Store (recommended)
1. Log in to your Shopware Administration
2. Go to Extensions → My Extensions → Shopware Store
3. Search for "FreeTheme" and click "Install"
4. Activate the theme under Sales Channels → Themes
5. Customize the theme settings to your preferences

Option 2: Download + manual upload
1. Download FreeTheme from your Shopware Account
2. Go to Extensions → My Extensions → Upload in the administration
3. Select the downloaded ZIP file and click "Upload"
4. Activate the theme under Sales Channels → Themes
5. Customize the theme settings to your preferences

Done! Your shop is now running with FreeTheme. You can find a detailed step-by-step guide with screenshots in our Documentation.

No! FreeTheme is deliberately designed to be beginner-friendly and requires no programming skills. All settings are made conveniently via the Shopware administration – without ever having to touch code.

What you can customize with clicks:
• Colors (Primary, Secondary, Text, Background)
• Logos (Header, Footer, Favicon)
• Fonts and typography
• Layout options and spacing
• Header & Footer configuration
• Product display and sliders
• Mobile optimizations

The theme configuration is clearly structured and includes helpful descriptions. If you do get stuck, our documentation and support are available to help.

Absolutely! FreeTheme was developed to flexibly adapt to your needs – whether you're a beginner or developer:

Without code (for beginners):
Through the intuitive theme configuration, you can customize colors, fonts, layouts and many other settings with clicks. No technical knowledge required.

With Custom CSS (for advanced users):
For individual design customizations, you can add your own CSS via the theme settings. Ideal for color corrections, spacing or special layout adjustments.

With Child Theme (for developers):
For deep customizations, we recommend a child theme or the FreeTheme Customizing App from the Essentials. This allows you to extend templates (Twig), styles (SCSS) and functionality without changing the main theme – perfect for update safety.

In our documentation you will find detailed instructions for all customization options.

As a free theme, we offer professional community support via the official Shopware ticket system. Average response time: 24 hours (weekdays).

How to reach our support:
1. Create a ticket via your Shopware Account
2. Select "FreeTheme" as the affected extension
3. Describe your issue as detailed as possible (incl. screenshots, Shopware version, etc.)
4. Our support team will get back to you promptly

Tips for faster help:
• First use our documentation and FAQ – many questions are already answered there
• Always provide your Shopware version and FreeTheme version
• Attach screenshots or videos if possible
• List active plugins if it's about errors

For agencies: With regular needs, we offer special priority support packages with guaranteed faster response times and a personal contact. Learn more

FreeTheme requires at least Shopware 6.7.2 as starting version. This version is fully supported and tested.

New Shopware versions:
After each new Shopware version, we check compatibility and provide an update promptly. We recommend always using the latest Shopware version – both for maximum compatibility and for security reasons.

Older versions:
Shopware versions before 6.7.2 are not actively supported. To use FreeTheme, an update to at least Shopware 6.7.2 is mandatory. Ideally, you should update to the latest Shopware version to benefit from all features and security updates.

Cloud & Self-Hosted:
FreeTheme works flawlessly in both the Shopware Cloud and on self-hosted installations. The app architecture ensures maximum compatibility in both environments.

Important: Always check in the Shopware Account whether your FreeTheme version is compatible with your Shopware version.

FreeTheme offers you several options for individual customizations – depending on your technical knowledge and requirements:

1. CSS customizations directly in the theme
For smaller design adjustments, you can add your own CSS via the Expert Settings in the theme configuration. This is ideal for:
• Color adjustments of individual elements
• Optimizing spacing and sizes
• Small layout corrections
• Responsive adjustments

Your CSS is loaded automatically and remains even after theme updates.

2. Template customizations with the Customizing App
For more extensive customizations, a free Customizing App is available to you in the FreeTheme Essentials. With it you can:
• Override and extend Twig templates
• Use SCSS files for complex styles
• Add JavaScript functionality
• Work update-safe without changing the main theme

The Customizing App is the professional solution for developers and agencies.

3. Detailed instructions in the documentation
In our documentation you will find step-by-step instructions for all customization options – from simple CSS changes to complex template extensions. Including code examples and best practices.

To FreeTheme Documentation

Self-Help – Fix Errors Yourself

Over 90% of all FreeTheme problems can be solved in just a few minutes without having to wait for our response. Our interactive assistant helps you systematically narrow down your problem and identify the cause. We show you step by step what the sources of errors are and how you can solve the problems yourself.

Need support?

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Have a problem?

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Have a question?

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